This Privacy Policy explains how jl12 collects, uses, stores, shares, and protects the personal information of all users of the jl12.vip platform. It applies to all registered players across the Philippines and governs our handling of your personal data in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
This Privacy Policy forms part of jl12's overall legal framework alongside the Terms & Conditions and the Responsible Gaming Policy. By using the jl12 platform, you acknowledge that you have read and understood this Privacy Policy. We have written this document in clear English to make it accessible to all Filipino players, from Luzon to Mindanao, while maintaining the legal precision required by applicable regulations.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and all other applicable Philippine data protection legislation, the data controller responsible for your personal information collected through the jl12.vip platform is jl12 (referred to in this Policy as "jl12," "we," "us," or "our").
jl12 determines the purposes and means by which your personal data is processed. As data controller, jl12 is responsible for ensuring that your personal information is handled in accordance with this Privacy Policy and applicable Philippine law.
All inquiries regarding jl12's data handling practices, including requests to exercise data subject rights, should be directed to our Data Protection Officer (DPO) whose contact details are provided in Section 15 of this Policy.
jl12 collects personal data that is necessary to operate the Platform, verify your identity, process your transactions, and fulfil our regulatory obligations. The categories of personal data we collect are set out below.
Full legal name, date of birth, nationality, government-issued ID number and type, and a copy of your ID document submitted during KYC verification.
Philippine mobile number (primary), email address (if provided), and residential address (collected during enhanced KYC for high-value accounts).
GCash account number, Maya account number, bank account details (BPI, BDO, Metrobank), deposit amounts, withdrawal requests, and complete transaction history.
Game session logs, wager amounts, game outcomes, session durations, stake history, win/loss records, and bonus utilisation data across all jl12 games.
IP address, device type and model, operating system, browser type and version, mobile network operator (Globe, Smart, DITO), and device identifiers.
Records of live chat conversations, support ticket exchanges, SMS communications sent by jl12, and any written correspondence you submit to the jl12 support team.
jl12 does not collect special categories of sensitive personal data (such as biometric data, health information, or political opinions) beyond what is strictly required for age and identity verification under PAGCOR-aligned KYC standards.
jl12 collects personal data through the following channels:
jl12 processes personal data on the following legal bases under the Data Privacy Act of 2012:
jl12 uses the personal data it collects for the following specific purposes:
jl12 uses gaming activity data to support responsible gaming obligations, including identifying patterns consistent with problem gambling behaviour, enforcing deposit limits and self-exclusion periods, and providing players with accurate session duration and spend summaries.
Anonymised and aggregated usage data is used to improve the jl12 Platform experience, optimise game performance, and inform decisions about new features and product updates. This processing does not use individual identifiable data for profiling purposes.
jl12 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:
jl12 uses cookies and similar tracking technologies on the jl12.vip Platform. Cookies are small text files stored on your device by your browser. jl12 uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to jl12 or use core Platform functions.
jl12 retains personal data for the periods necessary to fulfil the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| KYC Identity Documents | 5 years from Account closure | PAGCOR / AML regulatory requirement |
| Transaction Records (deposits / withdrawals) | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| Gaming Session Logs | 3 years from session date | Regulatory compliance / dispute resolution |
| Account Profile Data | Duration of Account + 3 years | Contractual / regulatory |
| Support Communications | 2 years from last interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent management |
| Technical / Device Logs | 12 months from collection | Security / fraud prevention |
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with jl12's data destruction procedures.
jl12 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl12. These rights are not absolute and may be subject to legal limitations in specific circumstances:
The right to know how jl12 collects, uses, and shares your personal data — which this Privacy Policy addresses.
Request a copy of the personal data jl12 holds about you. We will respond within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data held in your jl12 account profile or KYC records.
Request deletion of your personal data where retention is no longer necessary. Note: regulatory retention obligations may prevent full deletion.
Object to processing based on legitimate interests or for direct marketing purposes. jl12 will cease such processing unless compelling grounds override your objection.
Request your personal data in a structured, commonly used format where the processing is based on consent or contractual necessity.
To exercise any of these rights, contact jl12's Data Protection Officer at the details in Section 15. jl12 may require identity verification before processing any data subject request. We will not charge a fee for standard requests; however, we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.
The jl12 Platform is strictly restricted to individuals aged 21 years and above under PAGCOR regulations governing online gaming in the Philippines. jl12 does not knowingly collect personal data from any person under the age of 21.
If jl12 discovers or has reason to believe that personal data has been submitted by a person under 21 years of age, jl12 will immediately suspend the associated account, void any transactions, and delete or anonymise the collected data as soon as practicable. Any funds deposited by an under-age user will be returned to the originating payment source minus any associated payment processing fees.
Parents and guardians of minors who believe a minor may have accessed jl12 should contact the jl12 DPO immediately via the contact details in Section 15 to report the situation and request data deletion.
Some of jl12's third-party service providers — including gaming software providers and infrastructure cloud services — may process or store personal data outside the Philippines. Where such transfers occur, jl12 ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers.
Safeguards include contractual clauses requiring the receiving party to maintain data protection standards equivalent to Philippine law, and — where available — reliance on countries deemed to provide an adequate level of protection. jl12 does not transfer personal data to countries that do not provide adequate protection without implementing appropriate contractual safeguards.
The jl12 Platform may reference third-party payment services (GCash, Maya) and gaming software providers. These third parties operate under their own separate privacy policies and data handling practices for which jl12 is not responsible. jl12 encourages users to review the privacy policies of any third-party services they interact with in connection with the jl12 Platform.
jl12's Privacy Policy applies solely to data processing conducted by jl12 or by data processors acting under jl12's documented instructions. Data processing by third parties outside this scope is governed by those parties' own policies.
jl12 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in Philippine law, or regulatory guidance from the National Privacy Commission. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Where material changes are made to this Privacy Policy, jl12 will notify registered users via a Platform notification or SMS to the registered mobile number at least fourteen (14) days prior to the changes taking effect. For minor or clarificatory changes, the updated Policy will be published on jl12.vip/privacy-policy without direct notification.
Your continued use of the jl12 Platform following publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not accept the updated Policy, you may request Account closure in accordance with jl12's Terms & Conditions.
For all privacy-related queries, data subject rights requests, or to report a potential data breach involving your jl12 account, please contact jl12's designated Data Protection Officer (DPO) through the following channels:
Live Chat: Available 24 hours a day, 7 days a week on jl12.vip — the fastest channel for urgent privacy matters
Email: [email protected] — include "Privacy Request" in the subject line for routing to the DPO
Response Time: Initial acknowledgment within 2 business days; substantive response within 30 calendar days
When submitting a data subject rights request, please provide your registered Philippine mobile number and a description of your request. jl12 will request identity verification before processing any request that involves access to, modification of, or deletion of personal data.
A plain-English summary of what our Privacy Policy means for every Filipino player on the jl12 platform.
jl12 does not sell or rent your personal data to any third party. Your information is used exclusively to operate your jl12 account, process your transactions, and fulfil our regulatory obligations.
All data transmitted between your device and jl12's servers is protected by 256-bit SSL/TLS encryption. The same standard used by BPI and BDO for their Philippine online banking platforms.
jl12's data practices are aligned with the Data Privacy Act of 2012 (Republic Act No. 10173), the primary data protection law governing personal information in the Philippines.
jl12 tells you exactly what data we collect, why we collect it, and how long we keep it. No hidden processing. No undisclosed data uses. What you read here is what happens.
Filipino players have the right to access, correct, delete, and port their personal data held by jl12. Exercise these rights anytime by contacting the jl12 Data Protection Officer.
jl12 keeps your data only as long as necessary. When the retention period ends, data is securely deleted or anonymised — not indefinitely archived on the off-chance it might be useful someday.
Your personal data is handled with the same care and security that jl12 applies to your PHP funds. Explore the full jl12 Casino platform — slots, live tables, sports betting, and more — knowing your privacy is protected.
Questions about your data? Contact our DPO at [email protected]. For responsible gaming resources, visit the Responsible Gaming page. 21+ only.